Refund policy

 

**Effective Date:** January 1, 2026

All sales are final. Primo Trading Cards does not offer refunds, returns, or exchanges on any products, including pre-sale items.

**No Refunds:**

Due to the collectible and randomized nature of trading cards, all purchases are non-refundable once an order is placed.

**Damaged Items:**

If your order arrives visibly damaged, you must contact the shipping carrier to file a claim. We are not responsible for damage occurring during transit.

**Incorrect Orders:**

If you receive the wrong item, contact us at [support@primotradingcards.com](mailto:support@primotradingcards.com) within 3 days of delivery. We will review and resolve at our discretion.

**Pre-Sale Policy:**

Pre-sale orders cannot be canceled or refunded. By purchasing, you acknowledge and accept estimated shipping timelines.

**Chargebacks:**

Initiating a chargeback for a valid order may result in account restrictions and refusal of future service.

**Contact:**

[support@primotradingcards.com](mailto:support@primotradingcards.com)